Updated version – May 24, 2018

Confidentiality and security are of the utmost importance to ENOVACOM and we are committed to ensuring that the technical and organisational measures we use respect your data protection rights.

This Privacy Policy will set out the rules regarding the management, processing and storage of personal data that we collect as part of our services. The term “personal data” refers to information relating to an identified natural person or one who can be identified (see CNIL

By subscribing to our services or filling out a contact information form on our website ( or other sites belonging to ENOVACOM, you agree and accept that ENOVACOM may collect, process, store and/or use this personal data in accordance with the rules which have been set out and for the purposes detailed below.

In accordance with the European Data Protection Regulation of May 25th, 2018, you have the right to access, oppose, delete, rectify and transfer personal data about you or that you are likely to provide when you use any of these services. You also have the right to limit how much your data is processed.

  • Data Processing Manager: identity and contact information

Personal data is collected on our company’s website. This website is published by ENOVACOM, a simplified joint-stock company with a capital of €150 000, registered at the Marseille Trade and Companies Register, with the SIRET number 443 685 573 00034 and whose head office is located at 521 avenue of the Prado – BP 80 186 – 13268 Marseille – France.

  • Website data collection

When you sign up to our services, the following data is collected and processed: email, civility, first name, last name, phone number, function, service, employer, country, employer’s postal address and your interests. By using our services, the following data is collected and processed: browsing data (when you allow it), browsing history, complaints, incidents and your on-site subscription and correspondence information. Some data is automatically collected depending on what you do on the site (see paragraph on cookies below).

The collected data must not include any sensitive personal data such as government identification numbers (e.g. social security, driver’s license or taxpayer identification), full credit card or bank account numbers, medical records or information about personal healthcare requests.

  • Why is your data processed?

The main reason your personal data is collected is to offer you a secure, optimal, efficient and personalised experience. As such, we would like to inform you that ENOVACOM may collect and use your personal data to:

  • provide our services and help them operate better, including performing audits about you
  • resolve potential problems to improve the use of our site and services
  • customise, assess and improve our services, content and documentation
  • analyse which of our services you have used and how much you have been using them
  • inform you about our services and those of our partner companies
  • prevent, detect and investigate any activity which is potentially forbidden, illegal or goes against good practice, and ensure that our general terms of use are adhered to
  • comply with our regulatory and legal requirements
  • Marketing emails and newsletters

We always include an unsubscribe link in every newsletter and marketing email that we send.

For those who have explicitly chosen to receive our ENOVACOM newsletter, you can easily unsubscribe from it by clicking on the unsubscribe links in any of the emails.

  • Client feedback testimonials

ENOVACOM publishes a list of client feedback testimonials on its website and on other information carriers containing information about our clients’ names and titles. ENOVACOM makes sure it gets authorisation from each client before publishing any testimonials on our site. If you no longer want to feature on the list, please send an email to and we will remove your information as soon as possible.

  • Who receives your data?

Any personal data collected about you on our site can be transmitted to authorised subcontractors which ENOVACOM may use as part of its work. ENOVACOM ensures that all of its subcontractors comply with data protection requirements.

ENOVACOM does not sell or rent your personal data to third parties.

Moreover, ENOVACOM does not disclose your personal data to third parties unless (1) you (or the account administrator acting on your behalf) request or authorise it to be disclosed; (2) disclosure is required to provide services that you have requested; (3) ENOVACOM is forced to by a government authority or regulatory body, a judicial order, subpoena or other similar governmental or legal requirement, or to establish or defend a legal claim; or (4) the third-party acts as ENOVACOM’s agent or subcontractor to carry out the services (e.g. if ENOVACOM uses a telecommunication company’s services).

  • Your data protection rights

In compliance with the General European Data Protection Regulation 2016/679 (GDPR), you have the right to access, oppose, delete, rectify, transfer and limit your personal data being processed that you can exercise by writing to ENOVACOM Personal data protection 521 avenue du Prado – BP 80 186 – 13268 Marseille. Your requests will be processed within 30 days. You must send a photocopy proving your identity or authority along with your request.

  • Cookies/Tracking

ENOVACOM uses cookies and tracking to improve and customise the site and/or gauge the number of visitors. Cookies are files stored on your computer’s hard drive when you browse the internet and visit our website. A cookie is not used to collect personal data without your knowledge, but to record information about your browsing on our site that can be directly read by ENOVACOM when you visit as well as subsequent requests on the site.

If you choose to refuse all cookies, you may be restricted to browsing only certain pages on the site. The reason ENOVACOM uses cookies is to enable or facilitate communication, to help provide user-requested services, to recognise users next time they visit, to improve your browsing experience, to record users’ languages or other preferences needed to provide the requested serviced.

ENOVACOM also uses analysis and tracking tools to measure website and digital data in order to gain insights on customers, to analyse browsing experience to improve content and for targeted advertising.

By default, cookies are not installed automatically (apart from those required to make ENOVACOM’s site and services function properly. You are alerted by a banner before they are installed). Pursuant to relevant regulations, ENOVACOM will require your authorisation before putting any other type of cookies on your hard drive. To avoid any inconvenience caused by these systematic authorisation requests and enjoy uninterrupted browsing, you can configure your computer to accept cookies from ENOVACOM or we can remember your refusal or acceptance of certain cookies. Internet browsers accept all cookies by default.

When you access third-party sites advertised on the ENOVACOM website, or when you view these adverts, cookies may possibly be created by the companies behind those adverts. These third parties which may use cookies as part of ENOVACOM’s services (partners or other third parties providing content or services available on the ENOVACOM website) are responsible for the cookies they install and therefore their applicable cookie-related provisions. ENOVACOM does not assume responsibility for any possible third-party cookie usage. For more details, we advise you to consult the cookie usage policies on the advertisers’ or third parties’ websites directly.


ENOVACOM collects your personal data to fulfil its contractual obligations and get information on what our services are being used for and how often they are being used. We keep this data in active databases, log files and other types of files when you use our services.

ENOVACOM only stores your data for however long it takes to provide its service, and a maximum of three years after the last time the service was used.

For further reading, please consult

ENOVACOM commits to deleting data from its databases at the end of this period.


The hosting servers which ENOVACOM processes and stores databases on are located exclusively within the European Union.

If an administrative or legal authority makes a request regarding your data, ENOVACOM makes sure it will inform you immediately within the confines of what it is legally authorised to do.


The security and integrity of clients’ personal data is of the utmost importance to ENOVACOM.

As a result, and in compliance with the GDPR, ENOVACOM pledges to take every necessary precaution to preserve data security and especially to protect it against any accidental or illicit destruction, loss, alteration, distribution or unauthorised access, as well as against any other form of unlawful processing or communication to unauthorised parties.

To this end, ENOVACOM implements security measures adapted to how sensitive the personal data is in order to protect it from any malicious intrusion, loss, alteration or disclosure to unauthorised third parties. Furthermore, to avoid any unauthorised access and ensure that data is correct and used properly, ENOVACOM has set up appropriate electronic, physical and management procedures to safeguard and preserve data collected through its services. ENOVACOM therefore only grants access to its IT system to those who need it to perform their duties and informs its employees about the personal data protection they have available while they work and ensures that they respect the company’s current rules and ethics.

In the event of a security breach, ENOVACOM commits to informing you as soon as possible and will do everything in its power to neutralise the intrusion and minimise its impact. If you are adversely affected by a third-party security breach, ENOVACOM will provide you with every possible assistance to help you assert your rights.


ENOVACOM reserves the right to modify this privacy policy at any time, especially when changes to current laws and regulations are being applied.

Please note that ENOVACOM may amend or add to this privacy policy at any time by, especially to make sure it complies with any legislative, regulatory, jurisprudential or technological developments. In such an event, the date it was updated will be clearly indicated at the beginning of this policy. These changes apply to users as soon as they are uploaded onto the website. You should therefore check these rules regularly to keep up-to-date with our personal information procedures.


Go to our contact form at if you have any questions or you can directly contact the data protection officer by email at or through the post at: ENOVACOM Protection of personal data 521 avenue du Prado – BP 80 186 – 13268 Marseille.

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