Project summary
Client: Schützen Rheinfelden Clinic (Switzerland, psychiatry, psychotherapy and psychosomatic disorders)
Solution: Enovacom Integration Engine
Impact:
- 50+ interconnected software systems
- Scheduling automated for 7,500 to 10,000 weekly appointments
- 400 hours saved per year for the team
- Increased reliability and stability of all clinical IT systems
The Schützen Rheinfelden Clinic is the only clinic of its kind to combine therapeutic excellence in psychiatry, psychotherapy and psychosomatic disorders with superior quality hotel services. This innovative model—where each patient stays in an actual partner hotel—creates a highly complex IT environment, with more than 50 systems to synchronize, from hotel software to medical management applications.
Implementation of the Enovacom Integration Engine made it possible to meet this challenge by streamlining and securing data exchange, automating workflows and significantly reducing workload for staff.
The customer's challenge
The main challenge was the proliferation of IT solutions and redundant data needs, as explained by IT manager Matthias Meyer:
- Overload of point-to-point interfaces: Data transfers between systems (from hotel software to food services to patient management) were unreliable, with frequent failures and complex error analyses.
- Repetitive and energy-intensive manual data entry: Each piece of data had to be entered multiple times, wasting time and increasing the risk of errors.
- Overreliance on external support: Lack of stability in the previous system (especially with Mirth Connect) made IT support a recurring and time-consuming task.
Why the Schützen Rheinfelden Clinic chose Enovacom?
- Proven interoperability: Platform natively integrated into Polypoint and adaptable to any new use by the clinic.
- Simplicity and reliability: Centralized deployment, IT team freed up from day-to-day support tasks, unprecedented stability.
- Partner responsiveness and expertise: Polypoint teams familiar with Enovacom there to keep projects running smoothly and resolve any obstacles.
- Excellent value for money: Quick decision, solution deemed sustainable, cost-effective and reassuring over the medium term.
Our approach
To sustainably transform the organization, the clinic deployed the Enovacom Integration Engine, a single central platform to interconnect all business software:
Key points of the solution:
- Single entry, data distribution: All data is entered only once and then shared automatically with any software that needs it, via Polypoint as the central hub.
- Replacement of point-to-point interfaces: Full migration to stable, reliable and easy-to-maintain centralized connections.
- Automation of planning: Pilot process for appointment management with automatic insertion of all recurring slots upon admission (meals, therapy groups, etc.).
- Rapid and scalable deployment: Dozens of systems already connected, with the possibility of extending to any new IT system brought in by the clinic.
Key results
Concrete gains :
- 7,500 to 10,000 appointments scheduled per week by five part-time employees, without overload.
- Administrative times reduced from 20 to 30 minutes to a few seconds per patient admission.
- 400 hours saved per year, freeing up teams to focus on organizing care.
- Reliability and visibility: Potential issues are diagnosed immediately, whereas breakdowns used to be commonplace.
Conclusion
- The Enovacom Integration Engine transformed the Schützen Rheinfelden Clinic’s IT management, resulting in fewer administrative tasks, more hotel and therapeutic services, an unobtrusive IT system that just works, and above all, more time for teams to engage with patients. This success paves the way for future extensions, as it is fully capable of easily integrating each new requirement.