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Manage health crisis situations effectively

Design and automate your emergency plans. Call in the right people during emergencies as quickly as possible with clear and direct messages. Organise your teams quickly by automatically gathering staff availability for recall or mobilisation. Get more visibility over health crisis units, primary care services, and other emergency respondents.

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Coordinate crisis unit stakeholders

Refine your communication methods to make sure your message gets received for early warnings, mobilisation and progress monitoring. You can send your instructions by text, email or phone (mobile, business or personal). Stay informed with “situation reports” and/or with updates sent to you at times that you control.

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Launch recall campaigns quickly

Automatically launch staff recall campaigns in a few seconds and collect worker availability in far less time than when done manually. Trigger your campaigns in a few clicks with our web interface, or by phone with a secure number. You can also customise alert messages on the go.

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Adapt staff recall to crisis management variables

Use the right skills to face the specific aspects of emergencies, including the logistics, the level of emergency, any specific approach to take, etc. Enhance your decision-making processes and how you organise care and communication with workers. Put together all types of scenarios, ranging from simple alerts to readying operating theatres and/or complex crisis units. Plan every alert and coordination procedure to make them as effective as possible.

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How it works ?

There are different alert trigger interfaces:

  • Phone call

By adding numbers to the platform, scenarios can be triggered by simply receiving a call. For security reasons, access to the trigger can:

Be restricted to a list of clearly identified call numbers,

Require an access code,

or a one- or two-factor authentication,

or any combination of the above functions.

Our experts advise you on the best strategy to adopt, so that you achieve the perfect balance of access security and user ergonomics.

An interactive voice guide can be created, which helps the user to “configure” the scenario to be triggered. This authenticates the user or requests confirmation before triggering.

  • Web interface

Access to the scenario triggering interface is only accessible to a user authenticated on the platform with associated rights.

The web interface facilitates simple scenario triggering and can include a simple pre-configuration interface with a choice of broadcast message. It is possible to extend the functional scope of this interface for more complex configuration.

  • Campaigns

The campaigns to be defined in the project phase are a combination of:

* A distribution method: notification, mobilization or combination (nested scenario)

* One or more group recipient(s) of the notification/mobilization

* One or more messages of your choice

* Contextual elements, such as modalities, tone, additional instructions, which will influence the message to be broadcast.

But also …

  • Reliable and more efficient white plan processes

  • Fewer errors in the management of recall procedures

  • Integration with HR management solutions to guarantee directory synchronization

  • Quickly implemented with ready-to-use deliverables

  • Better involvement of staff in the event of a crisis, due to improved communication

  • Faster and more organized staff mobilization in the event of a crisis, by sending the right message to the right person, at the right time

  • Simplification of processes for those in charge of launching campaigns

  • No integration constraints: the system adapts to any type of equipment

  • Little or no knowledge of handling the management interface is required

  • No saturation of the means of communication via the outsourcing of alert means (calls, SMS, e-mail)

  • Little training required for managers (1 hour max, 2 hours including the actual exercise)

What will change in your daily life

  • The institution director triggers the white plan easily by quickly setting up a crisis unit

  • Non-medical staff see their administrative and technical workload reduced

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